Job title: Ticket Services Associate
Company: Seattle Symphony
Location: Seattle, WA
Employment: Full Time
Function: Customer Service
Job Description: Position Overview: This full-time position supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures. Essential Job Functions: Process subscription and single ticket purchases and exchanges in person, by phone, mail and internet in a helpful, friendly, accurate and timely manner. Be aware of and provide current information to all patrons in a proactive manner for all concerts at Benaroya Hall, which includes Seattle Symphony performances, Live@ Benaroya Hall concerts, National Geographic Live lectures and various rental shows. Support Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner. Staff day of show concert Ticket Office including ticket sales, will-call, providing ticket replacements and receipt of donated tickets. Responsible for accurate sales reconciliation. Participate in all training sessions in a positive, willing and thoughtful manner. Other duties as assigned
Desired Skills & Experience: Qualifications: Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast paced environment. Ability to complete all tasks on schedule, thoroughly and accurately. Excellent customer service skills required. Computer experience in Microsoft Word, Excel, Tessitura and TicketMaster desired. Willing to work flexible hours including evenings and weekends. Previous ticket office experience a plus
Company Description: The Seattle Symphony is one of America’s leading symphony orchestras and is internationally acclaimed for its innovative programming and extensive recording history. Under the leadership of Music Director Ludovic Morlot since September 2011, the Symphony is heard from September through July by more than 500,000 people through live performances and radio broadcasts. It performs in one of the finest modern concert halls in the world the acoustically superb Benaroya Hall in downtown Seattle. Its extensive education and community engagement programs reach over 65,000 children and adults each year. The Seattle Symphony has a deep commitment to new music, commissioning many works by living composers each season. The orchestra has made nearly 150 recordings and has received two Grammy Awards, 23 Grammy nominations, two Emmy Awards and numerous other accolades. In 2014 the Symphony launch= ed its in-house recording label, Seattle Symphony Media.
Diversity & Inclusion Statement:The Seattle Symphony is an Equal Opportunity Employer that values diversity and inclusiveness in the workplace. Individuals who bring diverse backgrounds and perspectives are encouraged to apply.
Please send cover letter and resume to firstname.lastname@example.org
Application deadline: February 15, 2017